Privacy Policy

Last updated: 5 October 2026

1. Who we are

MedTrav India ("MedTrav", "we", "us") coordinates medical travel to India for international patients and works with referral partners such as facilitators, physicians and institutions. This policy explains what information we collect through medtrav.in, why we collect it, and what we do with it. Our registered office is in Gurugram, Haryana, India, and you can reach us at cases@medtrav.in.

2. Information we collect

We collect only what we need to respond to you and coordinate care:

• Enquiry details — name, country, email address, mobile number and the message you write in our contact form.
• Medical information you choose to send — reports, scans, prescriptions or other documents you upload or email to us so that a hospital specialist can review your case.
• Partner application details — organisation name, role, contact details, specialties referred, referral volume and any registration documents you attach.
• Technical data — basic server logs (such as IP address, browser type and pages requested) created by our hosting provider, and a small browser-storage entry that remembers if you dismissed the language suggestion banner.

Please do not send information that is not needed for your enquiry. Medical reports are optional, and you can withhold them until you are ready.

3. How we use your information

• To reply to your enquiry and arrange a free clinical review and written cost estimate.
• To match your case to suitable hospitals and specialists, and to coordinate visa documents, travel, accommodation and follow-up.
• To evaluate and manage partnership applications from referral partners.
• To maintain the security of the site, prevent spam and improve its content.
• To meet legal, regulatory and accounting obligations.

4. Who we share it with

We do not sell your personal data. We share it only as follows:

• Hospitals and treating doctors — your medical reports are shared with a hospital only after you, or your referring party, consent to it.
• Service providers — our contact and partnership forms are delivered to us through FormSubmit.co, a form-to-email relay service, and our site is delivered by our hosting provider. Fonts are loaded from Google Fonts. These providers process data on our behalf or to deliver the service.
• Authorities — where we are legally required to disclose information, or to protect rights and safety.

Within MedTrav, case data is visible only to the case manager and the treating hospital team assigned to your case.

5. International transfers

Our work is cross-border by nature. Your information may be handled in India (where we and our partner hospitals operate) and in other countries where our service providers run their systems. By submitting information you understand that it will be processed for the purposes described in this policy.

6. How long we keep it

We keep medical records and enquiry data only as long as needed for active care coordination, follow-up and legal or accounting requirements. Enquiries that do not lead to a case are kept for a limited period and then deleted or anonymised. You can ask us to delete your data sooner, subject to any records we must retain by law.

7. Your choices and rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023 where it applies, you may:

• ask what personal data we hold about you and request a copy;
• ask us to correct inaccurate information;
• withdraw consent to sharing your reports with a hospital, or ask us to delete your data;
• raise a complaint or grievance with us.

Write to cases@medtrav.in and we will respond within a reasonable time. We may need to verify your identity first.

8. Security

We use reasonable administrative and technical safeguards and limit access to people who need it for your case. No method of transmission over the internet or by email is completely secure, so please share sensitive documents only through the channels we give you and avoid sending more than is needed.

9. Children

This site is not directed at children. When treatment is for a minor, we expect a parent or legal guardian to contact us and provide information on the child's behalf.

10. Cookies and similar technologies

Details are in our Cookie Policy.

11. Changes to this policy

We may update this policy as our services or the law change. The "last updated" date above shows the latest version. Material changes will be reflected on this page.

Questions about this page? Write to cases@medtrav.in.